Zoom announces the expansion of Zoom IQ, the smart companion that empowers collaboration and unlocks potential

Zoom uses OpenAI technologies to bolster a unique federated approach to AI based on flexibility

Today at Enterprise Connect, Zoom Video Communications, Inc. (NASDAQ: ZM) announced the expansion of Zoom IQ, a smart companion that empowers collaboration and unlocks people’s potential by summarizing chat threads, organizing ideas, drafting content for chats, emails, and whiteboard sessions, creating meeting agendas, and more. The company also announced it will use OpenAI to bolster its unique federated approach to AI based on flexibility.

Zoom’s federated approach to AI leverages its own proprietary AI models, those from leading AI companies– such as OpenAI –and select customers’ own models. With this flexibility to incorporate multiple types of models, Zoom’s goal is to provide the most value for its customers’ diverse needs. These models can also be customized to perform better for a customer, based on their vocabulary and requirements.

“Zoom has long built AI solutions into our products to empower customers to be more productive,” said Smita Hashim,

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