Good Bot and Bad Bot, Whether to Block it or Not?

The good bot vs bad bot debate has gained quite momentum in recent years. And so, have the conversions around whether to block bad bots or not.

The bots were originally developed to automate mundane and repetitive tasks and enable humans to focus their time on strategic and creative business tasks. Examples of good bots include IM bots, search engine crawlers, shop bots, chatbots, and monitoring bots. However, over a period, bots with malicious intentions also began to flood the internet. Bad bots become synonymous with DDoS attacks, spam attacks, price scraping, content scraping, data harvesting, and transaction frauds. Today, both good and bad bots have become mainstream and enterprises are striving to tackle them efficiently and effectively.

The challenge to sift through good and bad bots has increased manifold this year due to major digital transformation in the wake of the COVID-19 pandemic.

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